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FAQ

Welcome to Merchant Services Canada’ Frequently Asked Questions (FAQ) Page.
If you don’t see the answer you’re looking for, just give us a call or drop us an email and we would be happy to help.

Credit Card Processing – The Basics

Already Accept Credit Cards?

Current Merchant Services Customers


New Merchant FAQs

What is the first thing I need to do to start accepting credit cards?
You will need a merchant account set up for your business. This will give you the ability to accept credit and debit cards in person, online, or over the phone.

How do I apply for a merchant account?
If you would like to sign up for a merchant account, you can call us at 888-263-5504.

What credit cards will I be able to accept?
Merchant Services Canada offers processing services for all major credit cards including Visa, MasterCard, Discover, American Express, Diner’s Club, and JCB.

Can I also accept debit cards?
Yes. Merchant Services leads the industry in debit card processing with access to both national and regional networks.

How long will it take before I can start accepting credit and debit cards?
With Merchant Services, we can get you up and running within the same day in many cases.

When will I receive funds from the transactions which I process?
Funds from your processed transactions should be deposited into your checking account within 2-3 business days.

How are credit cards charged?
Upon swiping a credit card in a POS terminal or entering the required customer information into a virtual terminal, the information is sent from the merchant to Merchant Services Canada. Merchant Services then requests the money from the issuing bank, which is deposited directly into your bank account.

What is the difference between a void and a refund?
A void must be performed prior to the authorization of a transaction. After a transaction is authorized, the transaction cannot be voided by the merchant. A refund must be applied to the customer’s account.

What types of processing solutions does Merchant Services offer?
Merchant Services offers a wide range of processing solutions for merchants so you can choose which is right for you. From retail stores to ecommerce and mail order to mobile transactions, Merchant Services has the right solution for your business.

How do I process other payment methods, such as checks?
Merchant Services offers check acceptance solutions which provide you with 100% guaranteed electronic payment transferred directly to your bank. We eliminate the hassle of bounced checks or trips to the bank

 

What is MOTO processing?
MOTO (mail order/telephone order) processing is also known as “card not present” MOTO transactions allow customers to make purchases by providing their credit card information without providing a signature over the telephone, Internet, or via mail.

What is a virtual terminal?
A virtual terminal is a processing terminal which merchants may use to process transactions online. Virtual terminals can be accessed from any computer with an Internet connection.

What is PCI compliant?
Payment Card Industry (PCI) compliancy is required for all equipment for most transactions. Merchant Services Canada offers a full line of secure PCI compliant POS equipment certified by Visa/MasterCard and American Express.

How do I program my equipment?
Merchant Services Canada makes getting up and running quick and easy with our free training and set-up for new merchant accounts.

Why do different accounts have different rates?
Different accounts have different rates depending on your business’s specific needs and risk factor. For example, some accounts may strictly be store front retail while some businesses accept credit cards over the phone (or “card not present”) which presents a slightly higher risk leading to slightly increased rates.

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Already Accept Credit Cards?

Why switch to Merchant Services Canada?
Merchant Services offers the lowest rates available, guaranteed! We assure processing for all major credit and debit cards, allowing you to accept all your customers.

Is my existing POS compatible with Merchant Services Canada?
Merchant Services’s processing solutions are compatible with most POS systems. To ensure your POS system is compatible, contact us.

What other services does Merchant Services Canada offer merchants?
Besides credit card processing, Merchant Services Canada also does check processing. We offer cash advances for merchants, check acceptance services, as well as gift cards and customer loyalty programs.

How do you determine my monthly minimum?
Every business’s monthly minimum is based on the amount of transactions processed throughout the month.

What if I already have processing equipment, but want to switch to Merchant Services Canada’ services?
No problem. Merchant Services Canada supports all major terminals and processing equipment and would be happy to discuss the Merchant Services advantage with you in detail. Contact us to see if you equipment is compatible.

What is SafePay?
SafePay is Merchant Services Canada’ proprietary ecommerce gateway that allows merchants to submit transactions online quickly and securely. Using SafePay, you can process sales, authorizations, refunds, and capture existing or voice authorized transactions. The SafePay Gateway can be accessed from any computer Internet access at any time, providing a quick and convenient way for merchants to process transactions.

Do you offer merchant accounts to businesses located outside of the United States?
Yes, the leading provider of merchant services in Canada.

Are there any businesses that you do not allow to apply?
Yes. To hold ourselves to the highest level of integrity, We do not provide services for certain types of businesses.

What kind of support does Merchant Services offer in case something goes wrong?
At Merchant Services, our world-class customer service and technical support is available 24/7/365 days a year. With Merchant Services, you will always get a support expert on the phone quickly who is located in either our New York or Canadian offices.

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Current Merchant Services Customers

How do I change my address and/or telephone number?
A simple request in writing can be faxed to the attention of our Customer Service Department . Upon receipt, the change will be completed within two (2) business days.

How do I change the business checking account information that is linked to my Merchant Services merchant account?
It is extremely important to notify Merchant Services immediately upon any change to the checking account that is linked to your Merchant Services merchant account. Failure to notify Merchant Services may result in the delayed deposit of funds to your checking account or funding to the wrong checking account. A void check for the new account must be faxed to our Customer Service Department . In the event of a starter check, a bank letter is also required. The change will be completed within two (2) business days. The original checking account should be left open with funds available during the transition to the new checking account.

How do I increase my processing limits?
This request must be submitted in writing with the new ticket amount and average monthly volume amount. To make this change to your merchant account, please fax the written request to our Customer Service Department . Please include your DBA name and merchant number in your request.

How do I change the ownership information if I've recently acquired or sold the business?
The new owner must complete a new Merchant Application and Agreement. Contact your Sales Representative for assistance, or you may contact Merchant Services directly

How do I know what has been deposited into and/or deducted from my checking account by Merchant Services?
This information is available in several formats. A monthly processing statement is mailed the first week of each month for the preceding month's activity. Checking your bank statement is also an option. Deposits and withdrawals will be listed on your bank statement as "Bankcard Processing". A third option is to call our Customer Service Department

How frequently are funds deposited into my business checking account?
Activity on your merchant account is processed on a daily basis and is reported according to the processing date. The transfer of funds to or from your checking account takes place through the Automated Clearing House (ACH). Depending on your merchant account type, the transfer may vary from 2 to 5 business days. Weekends and Federal holidays are not considered as business days.

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*Merchant Services Canada reserves the right to modify and/or change the prohibited business list without notice and at its sole discretion.

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